Delete your MetroPing account & data

Option 1 — Delete Permanently in the App (Fastest)

If you still have MetroPing installed and are signed in:

1. Open the MetroPing application on your device.
2. Go to the More tab/menu.
3. Open your signed-in account section.
4. Tap Delete account permanently (some account cards use the shorter label Delete account).
5. Read the confirmation and confirm. The server must confirm deletion before the app reports success.

Beta-Only Alternative — Deactivate and Retain Data

Current external TestFlight and other pre-release builds may also show Deactivate beta account. This blocks future sign-in but intentionally retains the server account and linked testing data so you can return later. It is not a data-erasure request, and Delete account permanently remains visible and separately available to the signed-in tester.

The permanent action may use the shorter label Delete account. It still requests permanent deletion and remains separate from beta deactivation. You can also use the email method below.

Option 2 — Request Permanent Deletion by Email

If you have already uninstalled the app or cannot sign in:

Email us at business24guru@gmail.com from any address with the subject line “Delete my MetroPing data”. To help us locate your records, please include:

• The Google or Apple email address associated with the account, if the provider supplied one;
• The phone number used by an older phone-auth account, if any; and/or
• Your app “installation ID” (if accessible, found in the app's More/Lab section).

Do not send a password, identity-provider token, verification code, or other secret. We will use reasonable verification, process the request within 30 days, and confirm by email reply.

What Gets Deleted

The active MetroPing account; Firebase Authentication identity; Google, Apple, Firebase, email, name, or legacy phone identity fields made available for the account; active sessions and installation links; synced journey, current-station, credit, referral, reward and settings data; push-device links; Meet and sharing records linked to the account; and raw identifiable first-party analytics, tester diagnostics, feedback, support uploads, surveys, and beta-request records in MetroPing-controlled stores that MetroPing can locate through the account, installation, session, journey, email, or related identifiers.

The in-app deletion confirmation covers those MetroPing account and first-party records. It does not by itself promise immediate deletion of every pseudonymous event already held by Firebase Analytics, Microsoft Clarity, Sentry or, for an invited internal tester included in the narrow semantic-event pilot, PostHog. Provider-held records follow the provider retention and deletion controls configured for MetroPing. Where a provider offers an applicable record-level deletion tool and the record can be reliably located, MetroPing will use that tool or handle a verified manual deletion request. You can include an installation or session identifier in the email method above to help us investigate provider-held records, but do not send a password or other secret. Supabase's bounded pilot stores administrator-uploaded promotion artwork rather than account, journey, feedback or tester-analytics records, so that artwork is not linked to an account-deletion request.

What May Remain After Permanent Deletion

MetroPing may keep irreversibly de-identified aggregate counts that can no longer be connected to your account, installation, sessions, or journeys. Provider-held pseudonymous analytics and diagnostic records may remain until the applicable provider retention period expires or an available verified deletion process completes. An opaque, non-reversible deletion receipt may remain for up to seven days to make retries safe. Data removed from active stores may remain in isolated disaster-recovery backup snapshots until those snapshots are retired under the configured backup lifecycle; these backups are not used for ordinary product or analytics access. If recovery from a backup is required, MetroPing will use reasonable operational checks to review and reconcile deletion state before returning restored data to normal service. This is an operational review, not a guarantee of automatic per-record deletion replay. We may also retain the minimum information required by law, for a documented security or fraud investigation, or to establish or defend a legal claim, restricted to that purpose.

Local ride history stored on your device is separate. Delete it in MetroPing or uninstall the Application if you also want the local copy removed.

Contact & Policy

Questions about deletion: business24guru@gmail.com. See also our Privacy Policy.