Delete your MetroPing account & data

Option 1 — Delete Permanently in the App (Fastest)

If you still have MetroPing installed and are signed in:

1. Open the MetroPing application on your device.
2. Go to the More tab/menu.
3. Open your signed-in account section.
4. Tap Delete account permanently (some account cards use the shorter label Delete account).
5. Read the confirmation and confirm. The server must confirm deletion before the app reports success.

Beta-Only Alternative — Deactivate and Retain Data

Current external TestFlight and other pre-release builds may also show Deactivate beta account. This blocks future sign-in but intentionally retains the server account and linked testing data so you can return later. It is not a data-erasure request, and Delete account permanently remains visible and separately available to the signed-in tester.

TestFlight build 1.0.26 (76) uses the shorter “Delete account” label and its legacy endpoint now performs permanent deletion. Build 77 or later adds the separate, correctly labelled beta-deactivation choice while keeping permanent deletion available. You can also use the email method below.

Option 2 — Request Permanent Deletion by Email

If you have already uninstalled the app or cannot sign in:

Email us at business24guru@gmail.com from any address with the subject line “Delete my MetroPing data”. To help us locate your records, please include:

• The Google or Apple email address associated with the account, if the provider supplied one;
• The phone number used by an older phone-auth account, if any; and/or
• Your app “installation ID” (if accessible, found in the app's More/Lab section).

Do not send a password, identity-provider token, verification code, or other secret. We will use reasonable verification, process the request within 30 days, and confirm by email reply.

What Gets Deleted

The active MetroPing account; Firebase Authentication identity; Google, Apple, Firebase, email, name, or legacy phone identity fields made available for the account; active sessions and installation links; synced journey, current-station, credit, referral, reward and settings data; push-device links; Meet and sharing records linked to the account; and raw identifiable analytics, tester diagnostics, feedback, support uploads, surveys, and beta-request records that MetroPing can locate through the account, installation, session, journey, email, or related identifiers.

What May Remain After Permanent Deletion

MetroPing may keep irreversibly de-identified aggregate counts that can no longer be connected to your account, installation, sessions, or journeys. An opaque, non-reversible deletion receipt may remain for up to seven days to make retries safe. Isolated disaster-recovery backups may take up to seven days to expire and are not used for ordinary product or analytics access; a restore must reapply completed deletions before the restored data returns to service. We may also retain the minimum information required by law, for a documented security or fraud investigation, or to establish or defend a legal claim, restricted to that purpose.

Local ride history stored on your device is separate. Delete it in MetroPing or uninstall the Application if you also want the local copy removed.

Contact & Policy

Questions about deletion: business24guru@gmail.com. See also our Privacy Policy.